This is a section of random posts --- things I'm watching, doing or listening to. Things that are exciting or pissing me off. Products I'm reviewing or things I come across that strike me as cool or bizarre.
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|Posted on August 14, 2014 at 4:20 PM||comments (0)|
Chances are you’ve heard a good deal of news recently about Dolby Atmos coming to the home market. If you’re totally in the dark, check out my blog, What Integrators Need to Know About Dolby Atmos to get up to speed on the basics of this new surround standard.
I was invited to New York yesterday (August 12) to visit Dolby’s offices – and more importantly, Dolby’s theater – to hear the home version of Do...Read Full Post »
|Posted on August 6, 2014 at 3:45 PM||comments (0)|
Getting complaints sucks.
I mean, who wants to open a letter or an email or pick up the phone to find an upset customer on the other end? Someone looking to tell you what you or your company did wrong or why they are unhappy? We’re primarily in the fun business, and we usually hear things like, “This is so great!” or “I love what you did!”, so dealing with unhappy people is not usually in the cards for us. B...Read Full Post »
|Posted on July 29, 2014 at 3:25 PM||comments (0)|
Churches, or rather “Houses of Worship,” or HoW as our industry likes to acronym them, have become big business for a lot of AV integrators on the commercial side. With large congregations sometimes exceeding thousands and ministries that include live bands, light shows and multi-screen video projection, they often need fairly elaborate AV systems.
The part of the country where I live is often referred to as “The Bible ...Read Full Post »
|Posted on July 29, 2014 at 3:20 PM||comments (0)|
When I started in this industry – back in 1998 for those keeping score at home – there were basically two types of CI firms: those with a showroom and those without whom we less-than-lovingly referred to as “trunk slammers.”
At the time, our company, Custom Theater and Audio, had a showroom we were renting; a space next to an interior decorator that we thought create a wonderful synergy as they would undoubtedly s...Read Full Post »
|Posted on July 15, 2014 at 2:30 PM||comments (0)|
Service calls are a large and important revenue generator for any custom installation business. In fact, those quick, “Can you come fix this?” or “I need a programming change” calls keep the trucks rolling and help many of us to stay in business in between the large projects. And there is an important cycle to the service call that must be maintained for us to continue to be successful in business: We do the work, we send a bill, the customer pays the bi...Read Full Post »
|Posted on July 11, 2014 at 3:00 PM||comments (0)|
With CEDIA EXPO just two short months away, it’s time to start getting excited for this annual spectacle custom installers have come to know and love.
This will by my 16th EXPO and far from familiarity breeding contempt, I think I actually come to look forward to the show a little more each year.
And having been to EXPO in New Orleans, Atlanta, Indy, and Minneapolis, I can definitively say th...Read Full Post »
|Posted on July 8, 2014 at 1:20 PM||comments (0)|
Nearly every custom installer I’ve met also loves a good craft beer. (Shamless plug: Check out my blog dedicated to craft beer reviews!) Beer is almost always part of the tradeshows we attend; either as a booth enticement or afterhours party conversation lubricant. Beer is often a crew pit stop at the end of the work day, either to celebrate or commiserate over a hard install.
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|Posted on July 2, 2014 at 5:10 PM||comments (2)|
Customer: Hi, this is Mr. X. Do you remember me?
Me: Umm, I think so… We did a job for you quite a few years ago, right?
Customer: Yeah. You put in a system for me in my new house about 5 years ago. And now my remote isn’t working. I need a service call.
Me: OK. Well, can you tell me a little about your system?
Read Full Post »
|Posted on July 1, 2014 at 11:50 AM||comments (0)|
With many customers migrating away from traditional multi-channel – 5.1, 7.1, 9.1 and even the full-magilla 11.1 – speaker offerings in favor of an all-in-one integrated soundbar, you might think that home theater surround formats peaked with DTS’ Neo:X which supports 11 simultaneous channels (the traditional 5-channel mix augmented with surround back, front height and front width). However, as with any technology that gets its start in the commercial cinema &...Read Full Post »
|Posted on June 25, 2014 at 12:35 AM||comments (0)|
We routinely send out letters to prospective clients introducing our company and the services we offer, and one of the lines in that letter says, “Whether you are interested in concert hall sound or movie theater video...” I came up with that line, and I used to love it, as it created a visual that everyone could relate to. But now as I’ve gotten a bit older and gone to several concerts and movies, I’ve come to realize that this visual might NOT be the e...Read Full Post »
|Posted on June 18, 2014 at 11:10 AM||comments (1)|
Because you are currently reading this, I’m going to make three assumptions…
1) You have fine taste in A/V writers.
2) You are currently alive.
3) You have a barely concealed disdain for your Internet Service Provider and would like to pay them as little as possible while retaining the maximum surfing speeds.
Read Full Post »
|Posted on June 18, 2014 at 12:50 AM||comments (0)|
Recently I found myself in need of a new garbage disposal, in-sink grinder thing for our kitchen. Our previous one had failed in a spectacular fashion, with a hole that blew through the side of it, spewing tons of water out of it when we ran our dishwasher. Like most disposals, ours was located in a cabinet under our kitchen sink, so we didn’t noticed the mini-flood until it filled the cabinet with water and then it overflowed out all over the kitchen floor.
...Read Full Post »
|Posted on June 5, 2014 at 10:05 AM||comments (1)|
What does this mean for Kaleidescape? Q and A with company founders
On June 2, Judge William Monahan of the Superior Court of California approved an agreement between the DVD Copy Control Association (DVD CCA) and Kaleidescape to end the decade-long litigation.
At the crux of the lawsuit, the DVD CCA alleged that because Kaleidescape allowed users to play copied content without requir...Read Full Post »
|Posted on June 4, 2014 at 10:55 AM||comments (0)|
“A war chest is a collection of funds intended to allow a person or organization to get through a situation that requires much more money than usual.” - Wikipedia
I’m not a financial analyst, so please cut me a bit of slack if my figures are off due to faulty research, but by my Googling – and the irony of using Google to look-up Apple is kind of delicious – I find that Apple’s war chest has cash...Read Full Post »
|Posted on May 27, 2014 at 10:45 AM||comments (0)|
We so frequently work with custom builders on custom projects where things like, “I need that wall reframed for my center channel” or, “We’re gonna need to have the electrician do this for us” are just standard operating procedure that we may lose sight of the experience that non-custom purchasers typically experience when they buy a “mass built” home from a production builder and want it outfitted with some audio/video system.Read Full Post »
|Posted on May 21, 2014 at 10:20 AM||comments (0)|
The day will come when you will press the “Watch TV” button on your fancy remote control – or however it is that you turn your system on – and…nothing will happen. Or something will happen, but it won’t be the right thing. Generally the problem will boil down to you’ll be able to see it but not hear it or you’ll hear it but not see it.
Before you panic and start spiraling down into a...Read Full Post »
|Posted on May 20, 2014 at 1:10 PM||comments (0)|
Saying that “a great part of owning movies and TV shows is sharing your collection,” this past week Vudu announced a new service titled “Share My Movies.” By enabling sharing and adding the email addresses of up to five friends, users will now be able to digitally share their collections of UltraViolet movies and TV shows for free. What’s more, the shared content can be streamed up to three times simultaneously, meaning you can finally have that re...Read Full Post »
|Posted on May 15, 2014 at 12:10 AM||comments (0)|
“Once is happenstance. Twice is coincidence. Three times, it's enemy action.” – Ian Fleming, “Goldfinger”
Remember in the early, Wild West days of the Internet when we used to counter the specter of online retailing with the ominous threats of getting ripped off, receiving the wrong product, or being stuck with some grey-market or broken good that could never be returned? Yeah. Not so much anymore.Read Full Post »
|Posted on May 7, 2014 at 12:15 AM||comments (0)|
Ingram Micro held its Spring Vendor Expo last week in Scottsdale, AZ. Ingram is the world’s largest technology distributor, owing AVAD and DBL Distributing, two companies serving as major distribution partners to the custom installation industr. The Expo featured more than 125 different vendors, including Samsung, Vizio, Sanus, Sony, Microsoft and Hisense. Ingram invited key dealers from around the country to atten...Read Full Post »
|Posted on May 2, 2014 at 6:35 PM||comments (0)|
There are PR people. There are *cool* PR people. And then there is Betsey Banker.
Betsey handles the PR and marketing chores for Ergotron and OmniMount, companies that manufacture the really sexy stuff of the technology world like projector and flat panel TV wall mounts and standing desks. If you want a mount that can go flat to the wall, tilt, swivel or even – I kid you not! – raise up and down, OmniMount has a solution for y...Read Full Post »