Chances are you’ve heard a good deal of news recently about Dolby Atmos coming to the home market. If you’re totally in the dark, check out my blog, What Integrators Need to Know About Dolby Atmos to get up to speed on the basics of this new surround standard.

I was invited to New York yesterday (August 12) to visit Dolby’s offices – and more importantly, Dolby’s theater – to hear the home version of Do...

Getting complaints sucks.

I mean, who wants to open a letter or an email or pick up the phone to find an upset customer on the other end? Someone looking to tell you what you or your company did wrong or why they are unhappy? We’re primarily in the fun business, and we usually hear things like, “This is so great!” or “I love what you did!”, so dealing with unhappy people is not usually in the cards for us. B...